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The Kerr-Tar Regional Long-Term Care Ombudsman coordinates activities that:
- Advocate for residents of long-term care facilities
- Investigate and resolve complaints made by residents of care facilities
- Train and assist community advisory committee members as advocates
- Promote community involvement in long-term care
- Promote awareness of elder abuse and neglect
Who may need an ombudsman:
- Residents of nursing homes, adult care homes and family care homes
- Family and friends of residents in long-term care facilities
- Long-term care facility staff
- Government agencies and community groups
- Anyone seeking information and education related to long-term care or placement issues.
What to do before calling the ombudsman:
- Be prepared. Be organized and have your concerns written down to help you be more effective and ask the right questions.
- Keep your own records. Take notes or keep a journal. Remember to record dates, times, and people you spoke with regarding your concerns.
- Be pleasant. Getting angry or rude never helps to solve the problem.
- Utilize the facility complaint or grievance procedure system. If possible, try and solve complaints through the facility first.
Contact your regional long-term care ombudsman:
Kimberly Hawkins
(252) 436-2050
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